then ran the installation from the downloaded installer NOTE: You will need to have your serial # handy.then downloaded the Acrobat XI Pro Installer found at the above link (for windows the downloaded file name is AcrobatPro_11_Web_WWMUI).uninstalled the program that I previously installed from my CD (version 11.0.00).Download Pro or Standard versions of Acrobat DC, XI, or X I figured that this installer is probably the most recent available and therefore compatible with the current update patches? So I Googled 'Adobe Acrobat XI Pro Download' and found this page on the Adobe site. I checked the properties on my installed program and noted that it was version 11.0.00. I played a hunch that that the 'installer' on my CD may have been just too outdated and earlier update patches are just no longer available so this created a gap that the 'update' function simply couldn't bridge. Smith but that link didn't have any info on Acrobat XI Pro.) Ok, so I finally figured this out on my own. (Is Adobe seriously not honoring their older products that are still out there!?)Ĭan anyone give me any insight into how I can successfully get my product updated? Thanks in advance! He left me on hold several times then finally conceded that his system isn't recognizing the S/N because they are no longer offering support for this product and that support for this product is now only available through the 'forum'.

I was adamant that it was NOT invalid and reminded him that it was already 'authenticated' at installation. I called customer support (obviously in India) and spent 40 mins on the phone with absolutely no help! The operator kept insisting that my S/N was invalid. For more information contact your patch vendor. It has probably been updated by other means, and can no longer be modified by this patch. It gave me the following error:Įrror 1328. However, when I installed the update, it seemingly got about 80% of the way through the update installation and then started backing out and reversing the update install. An update was found and successfully downloaded. However, when I went to 'Help' on tool bar and ran a 'check for updates', I ran into a snag. The installation went smoothly serial number validated and program opened up with no issues. I just installed this program from a disc (still in original wrap - never opened - never previously installed - never previously registered).

I'm attempting to run an update on my newly installed adobe acrobat XI pro.

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